Sales Conditions for PECB E-Learning and Self-Study Courses
Last updated: 2025-08-01
Course Content and Access
When you purchase a PECB e-learning or self-study course from us, you get the official PECB training package. This includes the complete PECB courseware (PDF slide decks and handouts) and, for eLearning formats, pre-recorded video lectures. All materials are delivered via PECB’s learning platform (accessible on web or mobile), so you can study 24/7 from anywhere. In practice, you have 12 months from activation to study the materials and take the exam. Interactive quizzes and exercises are built in to reinforce your learning.
- Included materials: Official PECB courseware (PDF), plus videos for eLearning courses.
- Access: All content is online via the PECB’s learning platform (log in with your PECB account).
- Duration: 12 months’ access to complete the course and sit the exam.
- Exam voucher: The price covers the official PECB exam (online, proctored) and includes two attempts (first attempt plus one free retake).
- Certification: After completing the course, you’ll receive a certificate of attendance from PECB; upon passing the exam, you earn the official PECB certification if you meet the requirements. For more information “PECB Certification Rules and Policies”.
Enrollment and Activation
To start, you should have a free PECB account at pecb.com. After the payment has been confirmed and your free PECB account has been created, we will enroll you in the course within 24 hours. Once we add your information, you’ll receive an email from PECB with instructions to activate and access your course. From that point you can begin learning right away and schedule your exam at any convenient time via the PECB online exam portal.
Steps to enroll:
- Checkout on our site.
- Create or use an existing free PECB account at pecb.com.
- We add you to the course within 24 hours.
- PECB will email you with additional instructions.
- Log in to PECB’s learning platform to access materials and book your exam on the PECB Exam portal.
This approach lets you start immediately and fit the learning to your schedule.
Pricing and Payment
- VAT and fees included: Prices are VAT-inclusive and cover the exam voucher plus certification fees.
- Currency: EUR (Euro). Our prices are valid worldwide.
- Payment methods: All internationally recognized methods approved. Online payment platform Montonio Finance UAB is used for payments.
- Invoice/Receipt: Issued on purchase. We can also provide a formal invoice if needed.
Exam & Certification
- Your package includes the official PECB exam application.
- You may schedule the online exam at any time via the PECB exam portal.
- The first exam attempt and one free retake are included (valid for 12 months). For example, if you don’t pass on the first try, simply use your free retake while your access is still valid. PECB’s policy explicitly grants a free retake for partner-attended candidates.
- Upon successfully passing the exam and meeting the certification requirements, PECB will provide a professional certificate to download from your PECB account.
Cancellation and Refunds
We aim for full customer satisfaction. If you need to cancel or request a refund, please contact us as soon as possible. In general, we follow PECB’s refund guidelines:
- After you pay and we successfully enroll you (i.e., add you to the PECB learning platform), refunds are not permitted. At that point, access to course materials and exam voucher delivery constitutes service fulfillment.
- If you notify us within 24 hours of purchase and before we enroll you or assign the materials, we may issue a full refund, minus any direct payment processing costs.
- No refunds are possible once materials are assigned—even if you have not yet started reviewing them.
- In exceptional cases (e.g. technical fault, missing course files), we will assist by coordinating with PECB; refunds may be considered only on a case-by-case basis.
- We recommend you make your decision carefully before purchase. If you have questions or need help deciding, feel free to contact us—we’re here to assist and ready to walk through all the options before enrollment.
General
For any issues or special requests, please reach out. We’re here to help and will work with PECB policies to find a solution. Your learning success is our priority, so feel free to ask us questions at any point.
Your data is processed per GDPR and Estonian laws.
We only share essential information with PECB to activate and support your course.
We may update these conditions in line with PECB or legal requirements.
For full legal terms, also refer to the official PECB Terms and Refund Policy, which apply to all PECB course buyers.
By purchasing, you agree to these and PECB’s official conditions.